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DevRev is the team that built Computer and reimagining how people work with AI.
Key 8 customer service trends every business should know for 2025
15 min readKey 8 customer service trends every business should know for 2025
2025 年、継続的成長のための顧客フィードバック・ループの作り方
9 min read2025 年、継続的成長のための顧客フィードバック・ループの作り方
Top 10 customer service software for 2025 & how to choose the right on
27 min readTop 10 customer service software for 2025 & how to choose the right on
What Zendesk going private actually means for customers
5 min readWhat Zendesk going private actually means for customers
Engineering depth: How tech companies can build to outlast the AI hype cycle
12 min readEngineering depth: How tech companies can build to outlast the AI hype cycle
CRM customer retention: 15 ways to boost loyalty & retention
15 min readCRM customer retention: 15 ways to boost loyalty & retention
DevRev on DevRev: How essentialism leads to craftsmanship
3 min readDevRev on DevRev: How essentialism leads to craftsmanship
Customer service vs. Customer experience: Key differences & strategies [2025]
14 min readCustomer service vs. Customer experience: Key differences & strategies [2025]
What does personalized customer support mean? Benefits & strategies
8 min readWhat does personalized customer support mean? Benefits & strategies
DevRev: The why, how, and what
5 min readDevRev: The why, how, and what
Master in-app customer support: A complete guide
9 min readMaster in-app customer support: A complete guide
What nobody tells you about startup life (and why you should make the leap anyway)
9 min readWhat nobody tells you about startup life (and why you should make the leap anyway)
What Is service desk software? 7 best tools for 2025
11 min readWhat Is service desk software? 7 best tools for 2025
GitHub with DevRev, creativity at its best
7 min readGitHub with DevRev, creativity at its best
What is customer self-service software? 11 best tools for 2025
14 min readWhat is customer self-service software? 11 best tools for 2025
Vinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
12 min readVinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
DevRev OneCRM: The power of one
9 min readDevRev OneCRM: The power of one
How to identify & retain repeat customers for growth
10 min readHow to identify & retain repeat customers for growth
From AI winter to AI spring: The great transformation
15 min readFrom AI winter to AI spring: The great transformation
AI in customer service: How It improves support & experience
13 min readAI in customer service: How It improves support & experience
How design shapes AI: A q&a with Georg Petschnigg on joining DevRev’s board
6 min readHow design shapes AI: A q&a with Georg Petschnigg on joining DevRev’s board
The most important customer service objectives you should know in 2025
18 min readThe most important customer service objectives you should know in 2025
The future of AI in customer service: 11 big changes in 2025
9 min readThe future of AI in customer service: 11 big changes in 2025
What is Customer experience management? A complete guide
13 min readWhat is Customer experience management? A complete guide
What Is consumer behaviour? Key trends and takeaways explained
19 min readWhat Is consumer behaviour? Key trends and takeaways explained
Why proactive customer service matters and how to get started
11 min readWhy proactive customer service matters and how to get started
Mastering sustainable growth to build resilient startups that thrive
11 min readMastering sustainable growth to build resilient startups that thrive
10 step guide to preparing your knowledge base for Gen AI search
7 min read10 step guide to preparing your knowledge base for Gen AI search
What is customer service automation? Guide to streamline support
12 min readWhat is customer service automation? Guide to streamline support
Customer service troubleshooting: Importance, challenges, strategy
13 min readCustomer service troubleshooting: Importance, challenges, strategy
AI in customer service: Best examples & how it works
14 min readAI in customer service: Best examples & how it works
Support & DevRev
6 min readSupport & DevRev
Unveiling the customer perspective: A comprehensive analysis of salesforce through customer reviews
4 min readUnveiling the customer perspective: A comprehensive analysis of salesforce through customer reviews
My personal journey leading to the founding of DevRev
9 min readMy personal journey leading to the founding of DevRev
Customer service professionals: Key roles in 2025
10 min readCustomer service professionals: Key roles in 2025
What is Essentialism? Definition, examples, strategies
22 min readWhat is Essentialism? Definition, examples, strategies
How to develop a winning customer service strategy for success
12 min readHow to develop a winning customer service strategy for success
AI in SaaS: Retrofit or redesign?
10 min readAI in SaaS: Retrofit or redesign?
What is an IT service desk? Everything you need to know
9 min readWhat is an IT service desk? Everything you need to know
Women of DevRev: Sonya Kotov's journey on empathy & design in technology
2 min readWomen of DevRev: Sonya Kotov's journey on empathy & design in technology
12 Freshdesk alternatives & competitors to try in 2025
12 min read12 Freshdesk alternatives & competitors to try in 2025
DevRev on DevRev:  本質主義がもたらすモノづくりの技
1 min readDevRev on DevRev: 本質主義がもたらすモノづくりの技
Bug tracking guide: Meaning, importance & best software
16 min readBug tracking guide: Meaning, importance & best software
Customer service vs. support: Which one fits your business?
6 min readCustomer service vs. support: Which one fits your business?
Diversity in AI development: Why we care, and why you should
3 min readDiversity in AI development: Why we care, and why you should
16 types of customer needs every business must address
8 min read16 types of customer needs every business must address
A detailed guide on customer transparency in 2025
10 min readA detailed guide on customer transparency in 2025
The ultimate guide to building a knowledge base that improves customer support
4 min readThe ultimate guide to building a knowledge base that improves customer support
AI agents are here - why should your support team welcome them?
7 min readAI agents are here - why should your support team welcome them?
8 ways to build strong customer trust in 2025
10 min read8 ways to build strong customer trust in 2025
Sprints and agile development: A user's guide to boosting productivity and efficiency
9 min readSprints and agile development: A user's guide to boosting productivity and efficiency
DevRev charts a new course in enterprise AI with AgentOS | Effortless 2024
16 min readDevRev charts a new course in enterprise AI with AgentOS | Effortless 2024
What is employee engagement: Importance, KPIs, strategies to improve
19 min readWhat is employee engagement: Importance, KPIs, strategies to improve
The Rise of Self-Service Support - [Implementation Guide]
8 min readThe Rise of Self-Service Support - [Implementation Guide]
Why AI agents are the missing link in enterprise automation
16 min readWhy AI agents are the missing link in enterprise automation
What is customer support? Everything you need to know in 2025
16 min readWhat is customer support? Everything you need to know in 2025
What Is B2B Customer Service? Here’s Why It Matters for Your Business
14 min readWhat Is B2B Customer Service? Here’s Why It Matters for Your Business
How to Select Cost-Effective Ticket Management Software for 2025
13 min readHow to Select Cost-Effective Ticket Management Software for 2025
What Is Live Chat? Benefits and Best Practices for 2025
12 min readWhat Is Live Chat? Benefits and Best Practices for 2025
Effortless 2024: Where AI and Design join forces to redefine work
7 min readEffortless 2024: Where AI and Design join forces to redefine work
DevRev marketplace: Connect with what matters
7 min readDevRev marketplace: Connect with what matters
How to bring agility back to sprint planning
9 min readHow to bring agility back to sprint planning
Looking to unlock next level customer support? Give your agents a seat at the table
4 min readLooking to unlock next level customer support? Give your agents a seat at the table
Intercom Review: Pros, Cons & Top Features Explained
5 min readIntercom Review: Pros, Cons & Top Features Explained
How to build a chatbot: Do’s, don’ts, and expert tips for 2025
12 min readHow to build a chatbot: Do’s, don’ts, and expert tips for 2025
How to Improve Agile Sprint Collaboration: 12 Essential Tips
22 min readHow to Improve Agile Sprint Collaboration: 12 Essential Tips
10 Best Jira Alternatives You Should Consider in 2025
17 min read10 Best Jira Alternatives You Should Consider in 2025
How to Choose the Right CRM Software: A Step-by-Step Guide
13 min readHow to Choose the Right CRM Software: A Step-by-Step Guide
Employee Journey Mapping Explained: Key Stages & Benefits
11 min readEmployee Journey Mapping Explained: Key Stages & Benefits
Analytics, AI, and data usability: The new frontier for enterprises
17 min readAnalytics, AI, and data usability: The new frontier for enterprises
The Importance of the Software Development Life Cycle in Agile Methodologies
7 min readThe Importance of the Software Development Life Cycle in Agile Methodologies
Customer Churn Rate Explained: How to Calculate & Reduce It
10 min readCustomer Churn Rate Explained: How to Calculate & Reduce It
The Agile Approach: How Software Development Sprints Revolutionize Project Management
9 min readThe Agile Approach: How Software Development Sprints Revolutionize Project Management
What’s the difference between customer loyalty and customer retention?
10 min readWhat’s the difference between customer loyalty and customer retention?
Customer360 で顧客のジャーニーの全体像を把握
2 min readCustomer360 で顧客のジャーニーの全体像を把握
11 Best Help Desk Ticketing Systems for Superior Support in 2025
18 min read11 Best Help Desk Ticketing Systems for Superior Support in 2025
Automated customer engagement: Implementation, benefits, & 3 use cases
12 min readAutomated customer engagement: Implementation, benefits, & 3 use cases
対応が難しい顧客のタイプと効果的な対応方法
8 min read対応が難しい顧客のタイプと効果的な対応方法
Priority vs severity: What's the difference?
4 min readPriority vs severity: What's the difference?
Customer Feedback Forms: Best Practices & Tips for Maximum Responses
10 min readCustomer Feedback Forms: Best Practices & Tips for Maximum Responses
Question first approach to data gathering and analysis
6 min readQuestion first approach to data gathering and analysis
What Is Customer Loyalty? Strategies to Build and Measure It in 2025
12 min readWhat Is Customer Loyalty? Strategies to Build and Measure It in 2025
Computer now connects with Microsoft Fabric, Teams, OneDrive, and SharePoint
2 min readComputer now connects with Microsoft Fabric, Teams, OneDrive, and SharePoint
The Best Customer Engagement Software: 12 Tools to Try in 2025
12 min readThe Best Customer Engagement Software: 12 Tools to Try in 2025
Top Free CRM Tools for 2025: Features & Limitations
33 min readTop Free CRM Tools for 2025: Features & Limitations
Top 10 Customer Service Tips to Drive Retention in 2025
11 min readTop 10 Customer Service Tips to Drive Retention in 2025
AI Help Desk: How It Works, Why It Matters & Best Tools
16 min readAI Help Desk: How It Works, Why It Matters & Best Tools
See the full picture of your customer's journey with Customer360
4 min readSee the full picture of your customer's journey with Customer360
カスタマーヘルプセンターはお客様を実際に支援できているか?
2 min readカスタマーヘルプセンターはお客様を実際に支援できているか?
5 Ways CRM Software Can Transform Your Business in 2025
14 min read5 Ways CRM Software Can Transform Your Business in 2025
GPT-3 and AI: The future of customer support
9 min readGPT-3 and AI: The future of customer support
Why Your Business Needs a Customer Portal & How to Build One in 2025
12 min readWhy Your Business Needs a Customer Portal & How to Build One in 2025
What Is Customer Analytics? Uses, Process & Best Practices
10 min readWhat Is Customer Analytics? Uses, Process & Best Practices
Best issue tracking software | Top 5 solutions and features for 2025
18 min readBest issue tracking software | Top 5 solutions and features for 2025
What Is Customer Satisfaction Score (CSAT) & How to Measure It?
21 min readWhat Is Customer Satisfaction Score (CSAT) & How to Measure It?
The 9 most popular hubSpot aternatives and competitors for 2025
12 min readThe 9 most popular hubSpot aternatives and competitors for 2025
Chat vs. messaging: Understanding the distinction
10 min readChat vs. messaging: Understanding the distinction
Decentralized Authentication Technology: Exploring the Benefits of Secure and More Private Authentication Systems
4 min readDecentralized Authentication Technology: Exploring the Benefits of Secure and More Private Authentication Systems
What is customer service? It's more than you think (2025 Guide)
36 min readWhat is customer service? It's more than you think (2025 Guide)
What Is a Customer Data Platform & Why Does Your Business Need One?
12 min readWhat Is a Customer Data Platform & Why Does Your Business Need One?
Help desk vs. service desk: Which one is right for your business?
6 min readHelp desk vs. service desk: Which one is right for your business?
What is service request management?
11 min readWhat is service request management?
顧客満足の重要性: 無視できない 5 つの理由
6 min read顧客満足の重要性: 無視できない 5 つの理由
Beyond textbooks: AI companions on the journey from college to career
3 min readBeyond textbooks: AI companions on the journey from college to career
8 Best Practices for Ticket Management in Customer Support [2025]
11 min read8 Best Practices for Ticket Management in Customer Support [2025]
Customer Acquisition Cost: Smart Ways to Spend Less & Gain More
12 min readCustomer Acquisition Cost: Smart Ways to Spend Less & Gain More
Embracing Transparency: DevRev Commits to Leading the Way in Content Provenance
3 min readEmbracing Transparency: DevRev Commits to Leading the Way in Content Provenance
How to use canned responses for faster and better support
10 min readHow to use canned responses for faster and better support
The rise and fall (and rise again) of AI: What finally made it all work
10 min readThe rise and fall (and rise again) of AI: What finally made it all work
Reimagining healthcare through smarter design and modern solutions
5 min readReimagining healthcare through smarter design and modern solutions
Six ways you can use GitHub data to stop the meeting madness
8 min readSix ways you can use GitHub data to stop the meeting madness
Types of Customer Analytics: How to Leverage Data for Success
15 min readTypes of Customer Analytics: How to Leverage Data for Success
From overwhelming to Effortless:The AI-driven design thinking approach
9 min readFrom overwhelming to Effortless:The AI-driven design thinking approach
7 key strategies to strengthen your customer service approach
8 min read7 key strategies to strengthen your customer service approach
Trouble Ticketing Systems: Benefits, Key Components & Top 10 Tools
17 min readTrouble Ticketing Systems: Benefits, Key Components & Top 10 Tools
The Duality of AI: Co-Intelligence and Co-Dependence
12 min readThe Duality of AI: Co-Intelligence and Co-Dependence
How to Implement CRM: Benefits, Pitfalls & Best Practices
8 min readHow to Implement CRM: Benefits, Pitfalls & Best Practices
10 best HelpScout alternatives for improved customer support.
23 min read10 best HelpScout alternatives for improved customer support.
Is Zendesk hampering the productivity of your support team?
5 min readIs Zendesk hampering the productivity of your support team?
SaaS 2.0: Why Simpler, Faster, and Sentient Software is the Future
18 min readSaaS 2.0: Why Simpler, Faster, and Sentient Software is the Future
Choosing the Right Ticketing System in 2025: Features and Benefits
14 min readChoosing the Right Ticketing System in 2025: Features and Benefits
AI for Live Chat: 5 Best Tools & How They Improve Support
13 min readAI for Live Chat: 5 Best Tools & How They Improve Support
How to build a customer support playbook: Key steps & best practices
16 min readHow to build a customer support playbook: Key steps & best practices
The pursuit of making entrepreneurship effortless: Startups, risks, and AI
6 min readThe pursuit of making entrepreneurship effortless: Startups, risks, and AI
Best Support Ticket Software: 10 Tools to Streamline Your Help Desk
12 min readBest Support Ticket Software: 10 Tools to Streamline Your Help Desk
Enterprise Helpdesk Solutions: How They Improve IT Support & Efficiency
15 min readEnterprise Helpdesk Solutions: How They Improve IT Support & Efficiency
What Is Customer Relations? A Guide to Building Strong Connections
17 min readWhat Is Customer Relations? A Guide to Building Strong Connections
Deep Learning vs. Machine Learning: How They Work & Why It Matters
12 min readDeep Learning vs. Machine Learning: How They Work & Why It Matters
Effortless ‘23: Recapping DevRev’s inaugural tech conference
11 min readEffortless ‘23: Recapping DevRev’s inaugural tech conference
What Is First Reply Time (FRT) and How to Improve It in 2025
11 min readWhat Is First Reply Time (FRT) and How to Improve It in 2025
16 Best customer service skills for success in 2025
21 min read16 Best customer service skills for success in 2025
The Importance of Customer Satisfaction: 5 Reasons You Can't Ignore It
13 min readThe Importance of Customer Satisfaction: 5 Reasons You Can't Ignore It
DevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors
3 min readDevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors
Machine Learning in Customer Service: 6 Ways It’s Transforming Support
13 min readMachine Learning in Customer Service: 6 Ways It’s Transforming Support
What Is a Chatbot? Benefits, Use Cases & Future Trends
13 min readWhat Is a Chatbot? Benefits, Use Cases & Future Trends
Rethinking product management: Lessons on balancing chaos, conviction and empathy
10 min readRethinking product management: Lessons on balancing chaos, conviction and empathy
Does your customer help center actually help your customer?
5 min readDoes your customer help center actually help your customer?
11 effective customer service techniques in 2024
14 min read11 effective customer service techniques in 2024
Top 25 must-have features in a CRM
22 min readTop 25 must-have features in a CRM
The importance of user feedback in software development: [Importance, strategies & process]
6 min readThe importance of user feedback in software development: [Importance, strategies & process]
How to Create a Customer Feedback Loop for Continuous Growth in 2025
17 min readHow to Create a Customer Feedback Loop for Continuous Growth in 2025
The 5 types of customer service you should be using for success
11 min readThe 5 types of customer service you should be using for success
生成 AI 検索のためのナレッジベース作成 10 ステップガイド
3 min read生成 AI 検索のためのナレッジベース作成 10 ステップガイド
Scaling customer support with AI: How Bolt transformed support
6 min readScaling customer support with AI: How Bolt transformed support
What Is Customer Retention? Real-Life Examples & Proven Strategies
10 min readWhat Is Customer Retention? Real-Life Examples & Proven Strategies
AI エージェントとは?定義、例、種類
7 min readAI エージェントとは?定義、例、種類
How do chatbots work? Exploring AI-powered architecture for automated support
13 min readHow do chatbots work? Exploring AI-powered architecture for automated support
Overcoming modern business challenges with AI-driven SaaS 2.0
8 min readOvercoming modern business challenges with AI-driven SaaS 2.0
10 Key SaaS customer success metrics you should know in 2025
18 min read10 Key SaaS customer success metrics you should know in 2025
10 Powerful Customer Retention Strategies to Boost Loyalty in 2025
9 min read10 Powerful Customer Retention Strategies to Boost Loyalty in 2025
Conversational AI: How it works and why it matters for businesses
20 min readConversational AI: How it works and why it matters for businesses
CRM or ERP: Which One Is Right for Your Business?
12 min readCRM or ERP: Which One Is Right for Your Business?
Top 7 customer service automation software in 2025
17 min readTop 7 customer service automation software in 2025
What Is Customer Churn? Types, Causes & How to Prevent It
19 min readWhat Is Customer Churn? Types, Causes & How to Prevent It
What Is Customer Focus? Definition, Importance, and Examples
11 min readWhat Is Customer Focus? Definition, Importance, and Examples
India 2.0: The roadmap to becoming a Product Nation in the AI age
13 min readIndia 2.0: The roadmap to becoming a Product Nation in the AI age
What Is Self-Customer Service and How Does It Improve Support?
12 min readWhat Is Self-Customer Service and How Does It Improve Support?
Types of difficult customers & how to respond effectively
17 min readTypes of difficult customers & how to respond effectively
7 Best live chat apps and software picks for 2025
16 min read7 Best live chat apps and software picks for 2025
9 metrics to make your sprints more customer-centric
6 min read9 metrics to make your sprints more customer-centric
Customer Service Training That Transforms Teams into Top Performers
12 min readCustomer Service Training That Transforms Teams into Top Performers
The Power of Multilingual Customer Support: 7 Must-Know Strategies
12 min readThe Power of Multilingual Customer Support: 7 Must-Know Strategies
What Is Customer Intent and How It Can Drive Your Marketing Strategy
8 min readWhat Is Customer Intent and How It Can Drive Your Marketing Strategy
12 top automated ticketing systems for customer support teams in 2025
21 min read12 top automated ticketing systems for customer support teams in 2025
13 Best customer support tools [Pros & Cons Analyzed]
28 min read13 Best customer support tools [Pros & Cons Analyzed]
本質主義とは何か? 定義、例、戦略
11 min read本質主義とは何か? 定義、例、戦略
Building a Copilot for PMs with Generative AI
8 min readBuilding a Copilot for PMs with Generative AI
Bad Customer Service: Real Examples & Ways to Improve
11 min readBad Customer Service: Real Examples & Ways to Improve
How to Handle Angry Customers: Communication Tips & Templates
12 min readHow to Handle Angry Customers: Communication Tips & Templates
Rebooting customer experience with AI-native Team Intelligence
18 min readRebooting customer experience with AI-native Team Intelligence